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Right of Withdrawal

Information on the Right of Withdrawal:

The following right of withdrawal applies to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

Right of Withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which the contract is concluded.

To exercise your right of withdrawal, you must inform us:

Smart In Media AG
Gleueler Straße 245-249
50935 Cologne
Germany

Phone: +49 221 99994300
Email: contact@smartinmedia.com

of your decision to withdraw from this contract by means of a clear statement, for example by letter or email.

You may use the model withdrawal form provided below, but use of the form is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Online Withdrawal:

You can also exercise your right of withdrawal online using our electronic withdrawal function:


Exercise Right of Withdrawal

If you use the electronic withdrawal function, we will send you an acknowledgement of receipt without undue delay on a durable medium, for example by email. This acknowledgement will include the content of your withdrawal declaration as well as the date and time on which it was received.

Effects of Withdrawal:

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and, in any event, no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

Premature Expiry of the Right of Withdrawal for Digital Content:

For paid digital content that is not supplied on a tangible medium, your right of withdrawal expires when we begin to provide the digital content before the end of the fourteen-day withdrawal period, provided that:

  • you have expressly consented to us beginning to provide the digital content before the end of the withdrawal period;
  • you have confirmed that you understand that, by giving your consent, you lose your right of withdrawal once we begin to provide the digital content; and
  • we have provided you with the required confirmation of the contract, including confirmation of your consent and acknowledgement.

This means that if you request immediate access to an online course and give the required consent and acknowledgement, your right of withdrawal will expire once access to the digital content has been provided.

Model Withdrawal Form:

If you wish to withdraw from the contract, you may complete and return the following form. Use of this form is not mandatory.

To:
Smart In Media AG
Gleueler Straße 245-249
50935 Cologne
Germany
Email: contact@smartinmedia.com

I/We (*) hereby give notice that I/We (*) withdraw from the contract concluded by me/us (*) for the provision of the following digital content / online course:

_____________________________________________
Name of course / digital content

Ordered on:

_____________________________________________

Name of consumer(s):

_____________________________________________

Address of consumer(s):

_____________________________________________
_____________________________________________

Signature of consumer(s) (only if this form is submitted on paper):

_____________________________________________

Date:

_____________________________________________

(*) Delete as appropriate.

Last updated: September 2026

German Version: